Discussion:
Manual service delete account requests are failing
(too old to reply)
Harendra Singh Rajput
2019-01-22 11:22:30 UTC
Permalink
Hi,

In ISIM, when i am trying to delete the account for manual service getting error, earlier it was working as expected and was routing to individual performers(service owner) to take actions on work order but now but now when we are trying to delete the account getting below error.


#######################################
<Trace Level="MIN">
<Time Millis="1548154357367"> 2019.01.22 04:52:37.367-06:00</Time>
<Server Format="IP">iamd10isim02.iam.ibmcloud.com</Server>
<ProductId>CTGIM</ProductId>
<Component>com.ibm.itim.remoteservices.ejb.mediation</Component>
<ProductInstance>ISIMVa_APP_MEMBER</ProductInstance>
<LogText><![CDATA[com.ibm.itim.remoteservices.ejb.mediation.RequestRecordDAO.RECORD_NOT_FOUND]]></LogText>
<Source FileName="com.ibm.itim.remoteservices.ejb.mediation.EventManagerBean" Method="processAsynchronousResponse"/>
<Thread>SIBJMSRAThreadPool : 459</Thread>
<Exception><![CDATA[com.ibm.itim.remoteservices.exception.RemoteServicesException: com.ibm.itim.remoteservices.ejb.mediation.RequestRecordDAO.RECORD_NOT_FOUND
at com.ibm.itim.remoteservices.ejb.mediation.RequestRecordDAO.getRequestRecord(RequestRecordDAO.java:132)
at com.ibm.itim.remoteservices.ejb.mediation.EventManagerBean.processAsynchronousResponse(EventManagerBean.java:266)
at com.ibm.itim.remoteservices.ejb.mediation.EJSRemoteStatelesswf_ejb_enroleejb_EventManagerHom_9b2ee80e.processAsynchronousResponse(Unknown Source)
at com.ibm.itim.remoteservices.ejb.mediation._EventManager_Stub.processAsynchronousResponse(Unknown Source)
at com.ibm.itim.remoteservices.provider.itim.EnRoleNotifier.notifyOfAsynchronousResponse(EnRoleNotifier.java:61)
at com.ibm.itim.remoteservices.provider.manualservice.ManualServiceICallback.onCallback(ManualServiceICallback.java:74)
at com.ibm.itim.workflow.engine.CallbackMessage.execute(CallbackMessage.java:98)
at com.ibm.itim.workflow.engine.CallbackMessageHandler.onMessage(CallbackMessageHandler.java:44)
at com.ibm.itim.messaging.mdb.MessageHandlerBean.handleMessage(MessageHandlerBean.java:134)
at com.ibm.itim.messaging.mdb.EJSLocalStatelessenroleejb_ContainerManagedMessag_ae956b4e.handleMessage(Unknown Source)
at com.ibm.itim.messaging.mdb.TransactedMessageListenerBean.handleMessage(TransactedMessageListenerBean.java:240)
at com.ibm.itim.messaging.mdb.TransactedMessageListenerBean.onMessage(TransactedMessageListenerBean.java:165)
at com.ibm.ejs.container.WASMessageEndpointHandler.invokeJMSMethod(WASMessageEndpointHandler.java:138)
at com.ibm.ws.ejbcontainer.mdb.MessageEndpointHandler.invokeMdbMethod(MessageEndpointHandler.java:1146)
at com.ibm.ws.ejbcontainer.mdb.MessageEndpointHandler.invoke(MessageEndpointHandler.java:844)
at com.sun.proxy.$Proxy59.onMessage(Unknown Source)
at com.ibm.ws.sib.api.jmsra.impl.JmsJcaEndpointInvokerImpl.invokeEndpoint(JmsJcaEndpointInvokerImpl.java:258)
at com.ibm.ws.sib.ra.inbound.impl.SibRaDispatcher.dispatch(SibRaDispatcher.java:919)
at com.ibm.ws.sib.ra.inbound.impl.SibRaSingleProcessListener$SibRaWork.run(SibRaSingleProcessListener.java:597)
at com.ibm.ejs.j2c.work.WorkProxy$RunWork.run(WorkProxy.java:282)
at java.security.AccessController.doPrivileged(AccessController.java:303)
at javax.security.auth.Subject.doAs(Subject.java:494)
at com.ibm.websphere.security.auth.WSSubject.doAs(WSSubject.java:133)
at com.ibm.ejs.j2c.work.WorkProxy$RunWork.run(WorkProxy.java:285)
at com.ibm.ws.security.util.AccessController.doPrivileged(AccessController.java:63)
at com.ibm.ejs.j2c.work.WorkProxy.run(WorkProxy.java:667)
at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1892)
]]></Exception>
</Trace>
#########################################
Any lead will be appreciated.

Thanks
Franzw
2019-01-23 09:12:51 UTC
Permalink
Post by Harendra Singh Rajput
Hi,
In ISIM, when i am trying to delete the account for manual service getting error, earlier it was working as expected and was routing to individual performers(service owner) to take actions on work order but now but now when we are trying to delete the account getting below error.
#######################################
<Trace Level="MIN">
<Time Millis="1548154357367"> 2019.01.22 04:52:37.367-06:00</Time>
<Server Format="IP">iamd10isim02.iam.ibmcloud.com</Server>
<ProductId>CTGIM</ProductId>
<Component>com.ibm.itim.remoteservices.ejb.mediation</Component>
<ProductInstance>ISIMVa_APP_MEMBER</ProductInstance>
<LogText><![CDATA[com.ibm.itim.remoteservices.ejb.mediation.RequestRecordDAO.RECORD_NOT_FOUND]]></LogText>
<Source FileName="com.ibm.itim.remoteservices.ejb.mediation.EventManagerBean" Method="processAsynchronousResponse"/>
<Thread>SIBJMSRAThreadPool : 459</Thread>
<Exception><![CDATA[com.ibm.itim.remoteservices.exception.RemoteServicesException: com.ibm.itim.remoteservices.ejb.mediation.RequestRecordDAO.RECORD_NOT_FOUND
at com.ibm.itim.remoteservices.ejb.mediation.RequestRecordDAO.getRequestRecord(RequestRecordDAO.java:132)
at com.ibm.itim.remoteservices.ejb.mediation.EventManagerBean.processAsynchronousResponse(EventManagerBean.java:266)
at com.ibm.itim.remoteservices.ejb.mediation.EJSRemoteStatelesswf_ejb_enroleejb_EventManagerHom_9b2ee80e.processAsynchronousResponse(Unknown Source)
at com.ibm.itim.remoteservices.ejb.mediation._EventManager_Stub.processAsynchronousResponse(Unknown Source)
at com.ibm.itim.remoteservices.provider.itim.EnRoleNotifier.notifyOfAsynchronousResponse(EnRoleNotifier.java:61)
at com.ibm.itim.remoteservices.provider.manualservice.ManualServiceICallback.onCallback(ManualServiceICallback.java:74)
at com.ibm.itim.workflow.engine.CallbackMessage.execute(CallbackMessage.java:98)
at com.ibm.itim.workflow.engine.CallbackMessageHandler.onMessage(CallbackMessageHandler.java:44)
at com.ibm.itim.messaging.mdb.MessageHandlerBean.handleMessage(MessageHandlerBean.java:134)
at com.ibm.itim.messaging.mdb.EJSLocalStatelessenroleejb_ContainerManagedMessag_ae956b4e.handleMessage(Unknown Source)
at com.ibm.itim.messaging.mdb.TransactedMessageListenerBean.handleMessage(TransactedMessageListenerBean.java:240)
at com.ibm.itim.messaging.mdb.TransactedMessageListenerBean.onMessage(TransactedMessageListenerBean.java:165)
at com.ibm.ejs.container.WASMessageEndpointHandler.invokeJMSMethod(WASMessageEndpointHandler.java:138)
at com.ibm.ws.ejbcontainer.mdb.MessageEndpointHandler.invokeMdbMethod(MessageEndpointHandler.java:1146)
at com.ibm.ws.ejbcontainer.mdb.MessageEndpointHandler.invoke(MessageEndpointHandler.java:844)
at com.sun.proxy.$Proxy59.onMessage(Unknown Source)
at com.ibm.ws.sib.api.jmsra.impl.JmsJcaEndpointInvokerImpl.invokeEndpoint(JmsJcaEndpointInvokerImpl.java:258)
at com.ibm.ws.sib.ra.inbound.impl.SibRaDispatcher.dispatch(SibRaDispatcher.java:919)
at com.ibm.ws.sib.ra.inbound.impl.SibRaSingleProcessListener$SibRaWork.run(SibRaSingleProcessListener.java:597)
at com.ibm.ejs.j2c.work.WorkProxy$RunWork.run(WorkProxy.java:282)
at java.security.AccessController.doPrivileged(AccessController.java:303)
at javax.security.auth.Subject.doAs(Subject.java:494)
at com.ibm.websphere.security.auth.WSSubject.doAs(WSSubject.java:133)
at com.ibm.ejs.j2c.work.WorkProxy$RunWork.run(WorkProxy.java:285)
at com.ibm.ws.security.util.AccessController.doPrivileged(AccessController.java:63)
at com.ibm.ejs.j2c.work.WorkProxy.run(WorkProxy.java:667)
at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1892)
]]></Exception>
</Trace>
#########################################
Any lead will be appreciated.
Thanks
This is not a forum for ISIM - use the developerworks forum here : https://www.ibm.com/developerworks/community/forums/atom/entries?forumUuid=11111111-0000-0000-0000-000000000259 or the IBM Community site : https://community.ibm.com/community/user/security/communities/community-home/digestviewer?CommunityKey=e7c36119-46d7-42f2-97a9-b44f0cc89c6d&tab=digestviewer

As you are an IBM employee I will send you a direct message on the internal sites/tools

HTH
regards
Franz Wolfhagen
Harendra Singh Rajput
2019-01-25 11:24:07 UTC
Permalink
Post by Franzw
Post by Harendra Singh Rajput
Hi,
In ISIM, when i am trying to delete the account for manual service getting error, earlier it was working as expected and was routing to individual performers(service owner) to take actions on work order but now but now when we are trying to delete the account getting below error.
#######################################
<Trace Level="MIN">
<Time Millis="1548154357367"> 2019.01.22 04:52:37.367-06:00</Time>
<Server Format="IP">iamd10isim02.iam.ibmcloud.com</Server>
<ProductId>CTGIM</ProductId>
<Component>com.ibm.itim.remoteservices.ejb.mediation</Component>
<ProductInstance>ISIMVa_APP_MEMBER</ProductInstance>
<LogText><![CDATA[com.ibm.itim.remoteservices.ejb.mediation.RequestRecordDAO.RECORD_NOT_FOUND]]></LogText>
<Source FileName="com.ibm.itim.remoteservices.ejb.mediation.EventManagerBean" Method="processAsynchronousResponse"/>
<Thread>SIBJMSRAThreadPool : 459</Thread>
<Exception><![CDATA[com.ibm.itim.remoteservices.exception.RemoteServicesException: com.ibm.itim.remoteservices.ejb.mediation.RequestRecordDAO.RECORD_NOT_FOUND
at com.ibm.itim.remoteservices.ejb.mediation.RequestRecordDAO.getRequestRecord(RequestRecordDAO.java:132)
at com.ibm.itim.remoteservices.ejb.mediation.EventManagerBean.processAsynchronousResponse(EventManagerBean.java:266)
at com.ibm.itim.remoteservices.ejb.mediation.EJSRemoteStatelesswf_ejb_enroleejb_EventManagerHom_9b2ee80e.processAsynchronousResponse(Unknown Source)
at com.ibm.itim.remoteservices.ejb.mediation._EventManager_Stub.processAsynchronousResponse(Unknown Source)
at com.ibm.itim.remoteservices.provider.itim.EnRoleNotifier.notifyOfAsynchronousResponse(EnRoleNotifier.java:61)
at com.ibm.itim.remoteservices.provider.manualservice.ManualServiceICallback.onCallback(ManualServiceICallback.java:74)
at com.ibm.itim.workflow.engine.CallbackMessage.execute(CallbackMessage.java:98)
at com.ibm.itim.workflow.engine.CallbackMessageHandler.onMessage(CallbackMessageHandler.java:44)
at com.ibm.itim.messaging.mdb.MessageHandlerBean.handleMessage(MessageHandlerBean.java:134)
at com.ibm.itim.messaging.mdb.EJSLocalStatelessenroleejb_ContainerManagedMessag_ae956b4e.handleMessage(Unknown Source)
at com.ibm.itim.messaging.mdb.TransactedMessageListenerBean.handleMessage(TransactedMessageListenerBean.java:240)
at com.ibm.itim.messaging.mdb.TransactedMessageListenerBean.onMessage(TransactedMessageListenerBean.java:165)
at com.ibm.ejs.container.WASMessageEndpointHandler.invokeJMSMethod(WASMessageEndpointHandler.java:138)
at com.ibm.ws.ejbcontainer.mdb.MessageEndpointHandler.invokeMdbMethod(MessageEndpointHandler.java:1146)
at com.ibm.ws.ejbcontainer.mdb.MessageEndpointHandler.invoke(MessageEndpointHandler.java:844)
at com.sun.proxy.$Proxy59.onMessage(Unknown Source)
at com.ibm.ws.sib.api.jmsra.impl.JmsJcaEndpointInvokerImpl.invokeEndpoint(JmsJcaEndpointInvokerImpl.java:258)
at com.ibm.ws.sib.ra.inbound.impl.SibRaDispatcher.dispatch(SibRaDispatcher.java:919)
at com.ibm.ws.sib.ra.inbound.impl.SibRaSingleProcessListener$SibRaWork.run(SibRaSingleProcessListener.java:597)
at com.ibm.ejs.j2c.work.WorkProxy$RunWork.run(WorkProxy.java:282)
at java.security.AccessController.doPrivileged(AccessController.java:303)
at javax.security.auth.Subject.doAs(Subject.java:494)
at com.ibm.websphere.security.auth.WSSubject.doAs(WSSubject.java:133)
at com.ibm.ejs.j2c.work.WorkProxy$RunWork.run(WorkProxy.java:285)
at com.ibm.ws.security.util.AccessController.doPrivileged(AccessController.java:63)
at com.ibm.ejs.j2c.work.WorkProxy.run(WorkProxy.java:667)
at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1892)
]]></Exception>
</Trace>
#########################################
Any lead will be appreciated.
Thanks
This is not a forum for ISIM - use the developerworks forum here : https://www.ibm.com/developerworks/community/forums/atom/entries?forumUuid=11111111-0000-0000-0000-000000000259 or the IBM Community site : https://community.ibm.com/community/user/security/communities/community-home/digestviewer?CommunityKey=e7c36119-46d7-42f2-97a9-b44f0cc89c6d&tab=digestviewer
As you are an IBM employee I will send you a direct message on the internal sites/tools
HTH
regards
Franz Wolfhagen
Sure..Thanks Franz!

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